Professional Effectiveness
Cross-Cultural Communication
How Culture Impacts Communication
Using Communication Strategies to Bridge Cultural Divides

How Culture Impacts Communication

Course Number:
comm_48_a01_bs_enus
Lesson Objectives

How Culture Impacts Communication

  • identify perspectives that support cross-cultural communications
  • define high- and low-context communication styles
  • classify examples of communication styles as low context
  • recognize strategies for effective communication in low-context cultures
  • identify examples of communication styles as high-context
  • recognize strategies for effective communication in high-context cultures
  • communicate effectively in low- and high-context settings

Overview/Description
With so much business happening on a global scale, cross-cultural communication is more important than ever before. Communication is always a challenge, and when diverse cultures interact, good communication can be even more challenging. In this course, you'll learn about the importance of achieving a proper mindset for cross-cultural communication. You'll explore aspects of cultures that affect how people communicate across cultural boundaries. You'll learn also considerations for speaking and writing in cross-cultural environments.

Target Audience
Individuals who want to develop and refine their cross-cultural communication skills.

Using Communication Strategies to Bridge Cultural Divides

Course Number:
comm_48_a02_bs_enus
Lesson Objectives

Using Communication Strategies to Bridge Cultural Divides

  • recognize how to deal effectively with cultural differences to improve cross-cultural communication
  • recognize strategies for building rapport across cultures
  • classify examples of ethnocentrism, stereotypes, and misunderstandings in the context of cross-cultural communication
  • recognize behaviors that can hinder cross-cultural communication and actions to overcome them
  • classify the cultural attributes as either low- or high-context
  • identify guidelines for a low-context approach to giving effective presentations
  • identify guidelines for a high-context approach to giving effective presentations
  • use strategies to overcome cultural differences

Overview/Description
It takes time to build working relationships with people from other cultures, but it only takes a second to alienate them by accidentally breaking the rules of intercultural protocols. That's why relationships are so important in the current global business context, where you have to share objectives and working space with people with diverse cultural backgrounds. In this course, you will learn about dealing effectively with cultural difference to improve cross-cultural communication and build rapport. You'll also learn about the misunderstandings and behaviors that can hinder good communication and ways to overcome them. Finally, you'll learn strategies to give effective presentations to people from low- and high-context cultures.

Target Audience
Individuals who want to develop and refine their cross-cultural communication skills.

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